Office Policies

Office Hours

NO WALK-IN HOURS OR EVENING HOURS DURING THE COVID-19 PANDEMIC

Regular Office Hours

Monday – Friday
8:00am-12:00pm and 1:00pm-5:00pm

Extended Office Hours

Saturday – by appointment only
8:45am-11:30am in the Wheaton office

EVENING HOURS – We provide evening telemedicine virtual visits on Monday, Wednesday, and Thursday by appointment

 

Appointments and Phone Hours

Our regular office hours are 8:00am-12:00pm and 1:00pm-5:00pm at all locations Monday through Friday. Office visits are by appointment only for both checkups and sick visits. Please call to make an appointment starting at 8:30 each morning or send us a portal message and we will call you back. We also have extended hours at our Wheaton office on Saturday from 8:45 am-11:30am by appointment. Please call at 8:00 am on Saturday to make an appointment if your child is sick. During the Saturday morning hours we also have a limited number of checkup slots.

Regular phone hours are 8:30am-12:00pm and 1:00pm-5:00pm Monday through Friday and Saturday morning from 8:00am-12:00noon. Families are able to make an appointment in any of our 4 offices by phone, or if preferred, families can send us a portal message and we will call back.

We do ask that families give us 24 hours notice for any appointment cancellation. Missed appointments that are not cancelled 24 hours in advance will be charged a fee.  Families that do not show up for multiple appointments without cancelling will be discharged from the practice.

Insurance

We accept most major insurance plans. Please call to make an appointment.

Telephone Advice

One way that our practice provides personalized care is by having Physicians and Nurse Practitioners return all advice calls during office hours. When the office is closed, there is an “On-Call” physician to provide advice in the evenings and throughout the weekend. Additionally, our practice utilizes a nurse triage service for advice during late evening hours on weekdays (10 pm at night until 8:30 am the following morning) and on weekends (6 pm until 8:30 am). A charge is submitted to your insurance for after-hours phone call advice. Alternatively, if you have a non-urgent question for a provider, you can message us through the patient portal (responses are during office hours).

5/1/20: COVID-19 has changed many things about how we practice medicine at Pediatric Associates. Keeping you safe by keeping you at home, if possible, is our paramount concern; this means we do a lot more care “virtually” than previously. Telemedicine has been a tremendous success. However, for the patients who are unable to use the video format, we have seen an enormous spike in telephone advice. Our Physicians and Nurse Practitioners are dedicating extensive time during phone calls to assure that all of your COVID-19 and other concerns are addressed which requires us to now charge for all telephone advice. Whether you have a cost share is determined by your insurance plan and policy. If you have questions about our policy, please contact our billing office at 301-942-4384.

School Forms

We can complete school forms as long as your child has had a physical exam within the last year. We charge a $10 processing fee for all forms. Forms brought in during the physical exam appointment will generally be done on that day.  Forms brought in at other times may take up to 1 week for processing.

Payments

We accept Cash, Check and Charge and will collect your co-payment at the time of your office visit. Payment for deductibles, which is determined after the claim is processed through insurance, is required within 30 days of billing. For patients with high deductible insurance plans, arrangements can be made for payment with our billing office. For high deductible plans, we require a minimum payment or credit card on file on the day of the office visit.

If you would like to pay your bill online you can either click through your patient portal account or click on the following link https://pediatricassociates.patientmedrecords.com/

To pay your bill online please click Pay Online

Vaccine Policy

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