Telemedicine

What is Telemedicine?

A telemedicine visit is a virtual visit using video conferencing. It allows your child to be seen by one of your regular pediatricians without coming into the office.

Telemedicine visits are not appropriate for all types of visits because the physical examination will be limited. For example, we are unable to listen to your child’s heart or lungs or look in the ears. We are also unable to take vital signs or perform testing such as a blood count, Strep, Flu, or urine tests.

Some common conditions we may be able to evaluate during a telemedicine visit:

  • Cold symptoms
  • Allergies
  • Pink eye
  • Rashes, skin infections, insect bites, acne
  • Minor injuries such as cuts, scrapes, bruises, superficial animal bites
  • Academic issues
  • Behavior or emotional concerns
  • Attention Deficit Disorder (some visits must be in the office)
  • Prenatal visits

Telemedicine appointments can be done online or using an app on your smartphone. Please call our office during the usual hours so that our staff or providers can determine if a telemedicine visit is appropriate based on your child’s symptoms.

We have been using the telemedicine platform doxy.me but are transitioning to a new platform – Anytime Pediatrics.

When a telemedicine appointment is scheduled, you will receive a link to register with Anytime Pediatrics. For online registration and telemedicine appointments the Chrome browser is preferred. Use Practice Code 6440.

If you chose to do virtual visits using an app on your smartphone,  download the app by searching for “Anytime Pediatrics” on Google Play or the Apple App Store. Use Practice Code 6440.

Preparing for your telemedicine visit:

  • Try to be in a quiet location with good lighting and privacy
  • Check your child’s temperature just before the visit (if they are ill), and your child’s weight
  •  Have a flashlight available. Note that the Anytime Pediatrics app allows use of your mobile phone flashlight.
  • Have a ruler in case the provider asks you to measure the size of an area of concern
  •  Have a small object of interest (toy) in case it is necessary to direct the attention of infants and young children
  •  Know your child’s medications and allergies, and have your pharmacy information available
  •  Have available any reports from urgent care, emergency rooms, laboratories, imaging centers, or specialists
  • Your child may be asked to remove some clothing

The Anytime Pediatrics platform has the ability to uploads photos, for example, of your child’s rash or injury. These are often useful because the resolution of a photo is better than a video.

If we determine during the virtual visit that your child needs to be seen in person, we will schedule an office visit for you later in the day or the next day. Please realize that virtual visits are not perfect, but they provide easy access and are a good solution during the coronavirus pandemic.

Telemedicine hours: Monday – Friday 9 am to 4:30 pm, Saturdays 9 to 11:30 am

In accordance with the latest regulations, telemedicine visits are billed to your insurance provider just as a normal office visit is now. Many insurance companies are temporarily waving co-pays, but you will still be responsible for any co-pays and deductibles per your policy. Please contact your individual insurance provider for clarification.

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