What is Telemedicine?
A telemedicine visit is a virtual visit via video conferencing. It allows your child to be seen by one of your regular pediatricians without coming into the office.
Telemedicine visits are not appropriate for all types of visits since our physical exam will be limited. For example, we are unable to listen to your child’s heart or lungs or look in the ears. We are also unable to take vital signs or perform testing such as strep or urine tests.
Some common conditions we may be able to evaluate during a telemedicine visit:
- Cold symptoms
- Pink eye
- Rashes, insect bites, acne
- Minor injuries
- Behavior or emotional concerns
- Attention Deficit Disorder (some visits must be in the office)
- Academic issues
- Prenatal visits
Please call our office during the usual hours to schedule a telemedicine visit. Our staff or providers will help determine if a telemedicine visit is appropriate based on your child’s symptoms. For the virtual visit you will need a computer with Chrome or Firefox, or you can use your smartphone. Once the appointment has been scheduled you will receive a link to pamc.doxy.me. Two minutes prior to your appointment, check into the virtual waiting room.
A window in the center says: “Enter your clinician’s room name – Who are you here to meet with?”. Select the office or a specific provider using the drop-down arrow then click Enter Room.
A new window says: “Welcome! Please check in below to let (office/provider) know you are here”. Enter your child’s name then click Check In. You will be instructed to enable the microphone and video.
Then wait for the provider. We will need the patient and the parent available (if under 18 years old) for this visit.
Preparing for your telemedicine visit:
- Try to be in a quiet location with good lighting
- Check your child’s temperature just before the visit if they are ill, and your child’s weight
- Have a flashlight available (you can use the flashlight on a mobile phone)
- Have a ruler and a small object of interest to direct the attention of infants and young children
- Know your child’s medications and have your pharmacy information available
- Have available any reports from urgent care, emergency rooms, laboratories, imaging centers, or specialists
- Your child may be asked to remove some clothing
We also have the ability to view photos, for example, of your child’s rash or injury. These are often useful because the resolution of a photo is better than a video. Our staff will guide you through the simple procedure when scheduling a telemedicine appointment.
If we determine during the virtual visit that your child needs to be seen in person, we will schedule an office visit for you later in the day or the next day. Please realize that virtual visits are not perfect, but they are easy to access and a good solution during the coronavirus pandemic.
Telemedicine hours: Monday – Friday 9 am to 4:30 pm , Saturdays 9 to 11:30 am
In accordance with the new regulations, telemedicine visits are billed to your insurance provider just as a normal office visit is now. Many insurance companies are temporarily waving co-pays, but you will still be responsible for any co-pays and deductibles per your policy. Please contact your individual insurance provider for clarification.